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I just read that Norwegian has been named the best low-cost carrier in Europe at the APEX Passenger Choice Awards and it got me wondering what my own favourite budget airline is – and, more importantly, how InsideFlyer readers rank the various low-cost options!
For a bit of context, the APEX Passenger Choice Awards winners are voted for directly by passengers and take into account factors such as seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. More specifically,
“Using a five-star scale, more than one million flights were rated by passengers across nearly 500 airlines from around the world between 1 July 2017 and 31 June 2018. First, passengers rated their overall flight experience from one to five stars. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds. The Passenger Choice Awards were independently certified by a professional external auditing company hired by APEX.”
Bjorn Kjos, Chief Executive Officer at Norwegian said: “It is truly an honour to receive such recognition from our passengers who value not only the excellent service, product and network that Norwegian offers but also the benefits such as free Wi-Fi that put us ahead of the competition. We would like to thank everybody who voted for us and for choosing to fly Norwegian. We will continue to innovate and invest in our passenger journey to provide an industry leading benchmark for others to follow.”
What is your favourite budget airline?
It may sound like a simple question, but I’m actually struggling to come up with a firm answer.
In general, all I really want from a low-cost carrier on a short haul flight is a good price, convenient flight time from an airport near me, basic cleanliness, and the flight arriving roughly on time.
Convenience and price are my major considerations, but some budget carriers do things that really annoy me (Ryanair’s current carry on bag policy being a good example) and that should definitely count against them. Other low-cost airlines provide small things that I appreciate – internet on Norwegian, being able to buy a half bottle of champagne on EasyJet at a reasonable price, etc.
So, although I still fly with Ryanair more than any other airline, I don’t think it would be right to describe them as my favourite budget airline…
What do you think? If we broaden the options to include carriers outside Europe too, I think I’d probably go with US-based JetBlue.