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Last week I wrote about how I received some potentially very interesting information from an Amex telephone agent in relation to upgrading my Amex Gold to a Platinum card. The upshot was that the agent claimed Gold cardholders who have the new credit version of the card rather than the old charge card version, are eligible for the full 30,000 (35,000 if referred) Membership Rewards Points welcome bonus, because you can’t actually upgrade from a Gold credit card to Platinum charge card (upgrading a Gold charge card to a Platinum charge card has a 20,000 Points bonus).
I was sceptical about this, because it used to be the case that you wouldn’t get a Membership Rewards welcome bonus on a new card, if you held a Membership Rewards earning card or had one in the last 6 months. The agent seemed very confident though and was happy to double check the info, so I was willing to give it a spin in my role as InsideFlyer’s resident guinea pig.
I hit the minimum spend threshold about 5 days ago and the Points for that spend appeared on my account – but there was no sign of the welcome bonus. Hmmmm…
In my experience, the welcome bonus Points are normally credited along with the Points for the spend that takes you over the threshold, so things weren’t looking great. I rang Amex, explained the situation and was told that the Points can actually take up to 28 days to credit, so there was nothing to worry about (yet). The agent wasn’t very convincing though, so I thought I’d get a second opinion using the online chat feature instead rather than waiting 28 days. The following is a direct quotation from that conversation:
“I can see that as per the terms of the welcome offer, you will not be eligible for the welcome offer if you have or had the Membership Rewards card in the past… I can see that you have a American Express® Preferred Rewards Gold Credit Card which is a membership rewards card”
At the moment, the situation is about as clear as mud, with the telephone agents seemingly having different info to the online support agents. I imagine I’ll actually end up with the Points myself this time (eventually), as the original call was recorded and the advice given was unequivocal, but that doesn’t help clear up what the actual official policy here is!
I’ll make some calls this week to try and get an official line, but please share your own data points in the comments for now.
Apologies for not being able to offer a definitive conclusion at this point, but I thought I’d best provide an update.