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Manchester Airport was recently named the worst airport in the UK by a Which? survey. Feedback was taken from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022, with Manchester’s Terminal 3 receiving the lowest customer score of 38 per cent.
This year Which? said it received “a sea of two-star ratings and the lowest score for security queues at every terminal” at Manchester Airport and advised passengers to “avoid Terminal 3 if you can.”
A spokesperson for Manchester Airport said:
“We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years. The pandemic was the biggest crisis faced by our industry in its history…
…There were times when we were unable to keep up with demand, which resulted in longer queues than we would like.”.
The airport argues that now the situation has vastly improved and that they are in the position to be able to offer a good standard of service. We would love to hear from readers in the comments section below whether that statement is accurate 😉
Best And Worst UK Airport Terminals
In case you’re wondering which airports are high-flyers and which are best avoided, here you go:
Which? Survey’s Top 5 UK Airports
- Doncaster Sheffield (closed 31st October, which is perhaps a little ironic)
- Liverpool John Lennon
- London City
Which? Survey’s Bottom 5 UK Airports
- Manchester Terminal 3
- Manchester Terminal 1
- Manchester Terminal 2
- Heathrow Terminal 4
- Belfast International
I haven’t flown from Manchester Airport since before the first COVID lockdown, but even back then it was rarely an enjoyable experience. Do you agree with the rankings above? – what’s your personal favourite/worst UK airport?
Images: Manchester Airport