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Following a number of anecdotal reports of bonus Membership Rewards Points being handed out to encourage Platinum cardholders not to cancel their cards and Rob’s article over at Head For Points yesterday, I decided to give American Express a ring to see if my account was eligible.
I had previously accepted a goodwill gesture of 5,000 Points and an enhanced earning rate, not as a direct response from Amex to the COVID-19 situation, but as a “thank you for being a long-standing customer”.
Most people now seem to be being offered 15,000-20,000 bonus points and I was quickly asked (by a wonderfully friendly agent) whether I would like to accept 15,000 points. I checked whether anything more might be possible, but was happy to accept the 15,000 – particularly as I had already been given 5,000 previously.
So far, so standard – but then something more interesting happened.
The agent had initially seen the 15,000 points offer pop up on her system when she clicked a few things to indicate I was thinking about cancelling my card. When she went back to that screen after checking a couple of other things though, the offer was either no longer available or the system prevented her from crediting the points using that method.
A new screen had popped up stating that the matter should be escalated and that she was to tell me that I would receive a callback from a manager. The agent was clear that this was going to be a “nice” call and was in relation to me being “such a good customer”. She also said that she’d try to find a way to get the 15,000 points approved manually in the meantime.
The strange thing is that I’m really not an especially good customer – at least not as regards the Platinum Card specifically. I put relatively little spend on my Platinum Card, and have only had this particular one for about 6 months.
On the other hand, I have always had at least one Amex card (usually three or more) for many years and put a reasonable (but not exceptional) amount of spend through them. I have also had quite a few different Platinum Cards over the years (I tend to cancel when I’m not travelling much), but I’m not entirely sure whether that would make me a good or a bad customer from their point of view!
Bottom line
I will update this article once I’ve heard back from Amex, but was wondering whether any readers had already encountered something similar? – If so, please share in the comments below what the result was!
UPDATE: I received no further communication from Amex, but did receive 15,000 MR Points in my account the next day.
James Mc says
Just got the 20k.
Joe Deeney says
When did you ring?
yetyom says
I rang on Saturday afternoon after reading HFP’s article and was offered the 20k points immediately.
RobL says
I went down the callback route and it was not a nice call at all. Nothing she would do for me
James Mc says
16.51 gmt Sunday
Tilly71 says
Got 40k bonus in the end, I believe some other lucky ones did also.
Joe Deeney says
Very nice!
PSC63 says
I phoned and asked when my renewal fee was due because I was considering leaving. I asked would there be any discount on offer and she said no.