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Many things can go wrong when travelling. Of course, we always hope you travel comfortably, but problems with your baggage, overbooking on your flight, delays and cancellations can always happen. You might expect that your airline will help you the best they can when you file a claim with them. However, the process of doing so is not always straightforward. In those cases, a little (free) help can never be a bad plan and Resolver may be a good bet.
Air passenger rights
One of the most common annoyances of flying is suffering a delay. Fortunately, the EU has some very good legislation for compensation when it comes to all kinds of irregularities when flying. For instance, you are entitled to compensation when your flight is delayed by more than 2 hours and the distance is between 0-1,500 kilometres (see table). Learn more about this legislation here.
When you have a delay or any other problem with your airline, you can either choose to file a claim yourself or let a specialised company do it for you. Most companies will do this on a ‘no cure, no pay’ basis. This means that if the claim is not successful, there will be no charge for the service. However, if the claim is successful, the company will charge a fee. Always read the T&Cs, as these companies each have slightly different ways to earn their money. Reading online reviews may also come in very handy.
There are actually also companies that do not charge any fee or take any commission for helping you with your claim. One of these is the British company Resolver. With Resolver, you can file a claim with nearly 400 companies in the travel industry. Most well-known airlines are available – for example, low-cost carriers such as Ryanair, EasyJet and Norwegian, as well as traditional carriers like British Airways, KLM, Lufthansa and Emirates.
Resolver does not only handle complaints on delays and cancellations. They can also help if you had problems with your baggage, service before or during the flight, or with inaccuracies in your booking.
As well as airline complaints, the company can also help you with problems in many other industries.
Work together with airlines
As the service is free to use, Resolver will not earn any money from processing claims. So, if they’re not taking a commission, you may well be wondering how they make any money…
Resolver works the ‘other way around’. By collecting valuable customer feedback, Resolver will make recommendations for the airlines to improve their customer service. This information is a great value to them. Sometimes, Resolver is even directly connected to the customer services team of the airline to help them work more efficiently.
When there is a spike of incoming claims, Resolver can be particularly helpful to airlines. They will make sure that all the information is laid out clearly, so that claims can be processed much more quickly. This prevents customers from getting frustrated and filing additional claims – ultimately saving the airline time and money.
As always, it’s important to do your own research on whether using a claim company makes sense for your circumstances (even if the service is genuinely free!). For some airlines, it may be very straightforward to file a claim. For others, it may be extremely hard and frustrating. And in such a case, a little help is always a good idea.
Have you ever filed a claim with an airline? Or did you make use of a company to do it for you? Share your experiences!