IHG's Best Price Guarantee - When they claim to not be able to find the rate?

Discussion in 'IHG Rewards Club' started by Gagravarr, Mar 8, 2016.

  1. Gagravarr

    Gagravarr Active Member

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    IHG has a very generous Best Price Guarantee: https://www.ihg.com/hotels/gb/en/customer-care/lowest-internet-rate-terms-conditions - If you can get a match the first night is free! Possibly because of this, they have some quite strict rules, some of which are annoying (eg the currency needing to match even if another major currency)

    I'm currently needing a hotel in Boston for one night in 2 months time, an the InterContinental there looks nice. It's also available on a few sites for less than on the IHG site. Mostly on other sites which bill in GBP or EUR, which is a no-go for an IHG BPG. However, with a bit of hunting, I've found that Skoosh have it priced at the lower rate in USD.

    The IHG site shows the hotel for USD 419 plus tax, with availability:
    [​IMG]

    Then over on Skoosh at this hopefully moderately stable URL we see this lower price of USD 362.46:
    [​IMG]

    Now maybe we could debate if the base room on both is quite the same one (I believe it is despite the slightly different naming of double vs deluxe), or if the cancellation penalties are quite the same. In fact I was half expecting to, but no. Instead, they're claiming that Skoosh shows no availability!

    I've tried sending them an idiots guide of what to type where to get the price and availability up, tried sending them links, tried sending them screenshots of what they need to type where to reproduce the price, they continue to claim no availability, when clearly there is.

    Anyone have any ideas of what to do next? How do I deal with the incorrect claims of no availability when it's there, and has been for >24 hours, and they're proving (at best) too useless to see it, or at worst as being dishonest to avoid a valid claim :(
     
  2. JoeD

    JoeD Active Member

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    Hi,

    I'm afraid I can't see it on Skoosh either, so they might actually be right for once unfortunately. I tried your link, skoosh.co.uk and skoosh.com directly - can you still see it?

    I stayed there last year and enjoyed it, so it's definitely worth persevering!
     
  3. Gagravarr

    Gagravarr Active Member

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    Hmm, seems to have gone since I posted the message. It certainly was there when I posted (screenshot freshly taken for the post!), and very much there yesterday afternoon when I first raised to BPG claim
     
  4. JoeD

    JoeD Active Member

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    Yeah it sometimes seems like they might be a bit naughty with some claims. There's so much I find irritating about IHG Customer Services, but between the bonus points, bpg policy, and the occasional inexplicably awesome upgrade, I always find myself back with them!
     

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