Hang on to your seat, as I'm about to report a positive experience with IHG customer services. I contacted them about missing points from a stay in Nottingham recently, organised and paid for by my employer. I enquired politely why I had not earned points for that stay, and they responded very quickly and reasonably to explain that I had forgotten the T&C section which says that to qualify for points the stay has to be booked in my name and paid for by me, rather than the company. But then they went on to grant me the base points, and the Spire 100% bonus, as a goodwill gesture, when they didn't really need to. Below is the specific term which caught me out, and is valid as my employer had booked more than 10 rooms. 32. Points will not be issued if your room is paid for by a trade group, association, or company as part of a convention or group business meeting (10 rooms or more). If you stay at an IHG branded hotel under the terms of a contract or group commitment, you will not be eligible to receive Points unless you separately pay for your own room. To be fair, I knew I had been allocated a room as part of a block booking, so had contacted the hotel directly ahead of the stay to get them to add my IHG number against it, and it duly showed as an upcoming stay in my app, so I was expecting points. But I didn't know point 32 above. At checkout I was told the bill had been settled by the company, rather annoyingly as I was ready with my IHG Mastercard to get 4X points on the cost ! But I didn't know that would prevent me getting points.