Etihad redemption fail - thoughts appreciated

We collect thousands of Etihad miles by both having their MBNA Credit Cards.
When using them I have not have a problem.
We book our holiday with a travel agent in Glasgow UK, get a locator number.
I then contact Etihad in Manchester, which is easy, they always very quickly answered the telephone. I once tried contacting Etihad Customer Service whilst in Abu Dhabi, you have on for ever, you get through to various other places in the world, cannot understand them, they say they will look into the problem and call you back, or email you back they never do. The women in this department are extremely rude, unpassion and unprofessional.

Once I get a locator number I telephone Manchester Etihad, who are extremely helpful, quite chatty and will move mountains to help. We always then select the best day both ways to use the Etihad miles. = never had a problem

 

Haha, that's impressive customer service. Maybe a little too proactive on this occasion, but I certainly admire their enthusiasm!

 

When's the flight, Tom?
Have you started practicing walking backwards and then left?

 

Have you flown yet?

 

Your reputation remains intact.

But always be prepared to do a JFK - "Back and to the Left"

 

Hahaha

 

I'm not a fan of Etihad. Its Emirates all the way for me

 

Hi there. I did't like my Etihad flight experience, maybe that's why my bonus miles didn't come to my account till now)))

 

I had a simmilar experience
Never more

 

Emirate's reward scheme is awful though sadly. And I hate their rules about point pooling..basically it has to be done before the points get credited, else they get stuck in whichever family members account they are.

 

Yes been there myself! Shame because their actual flights are great, but its things like this that leave a sour taste.