Firstly - I am new to this and so fell into a bit of a novice trap because I didn't read the full terms and conditions - my bad. Anyway since I was doing I bit of travelling I opened a British Airways American Express Credit Card. Once I reached £10,000 spend I qualified for a companion voucher. It was issued on 22nd June 2017 and I have used that to book a flight. Since then I continued spending and when I viewed my account, it showed a slider (reset to zero) on a scale upto £10,000, saying that if I spent £10,000 by 31 March 2018 I would qualify for another companion voucher. I brought forward some intended purchases and put more expenses on my amex card to hit the target and in December 2017, the slider showed that I was about £600 short of the £10,000 spend target and qualifying for another companion voucher. However, when I logged in in the New Year, the slider and any mention of the companion voucher was missing so I rang Amex support to see what had happened. It was then I was told that "I am afraid you only earn 1 voucher in a companion voucher cycle which starts from 1st April and ends on 31st march of the corresponding year." and that spending only counts to another companion voucher after next year's voucher progress on or after 01-Apr-2018 and therefore the £10k I had spent chasing the second companion voucher would not count towards it. If I had read the conditions carefully I would have known that but the display of a slider right up until 31/12/2017 promising that I was on my way to another companion voucher if I spent £10k by 31 Mar 2018 was false information. I'm not bothered about the companion voucher but the attitude of Amex support was that if I didn't have a screenshot of what was displayed then they are not willing to do anything. I am posting this because it just appears to be a flaw in the website that they do not want to address and to just alert anybody else who like me never reads the full terms and conditions. My fault for not reading all the conditions but I am closing all my amex accounts because a) the message displayed up until 31/12/2017 on my account was misleading and b) support seemed uninterested.