Booking with PE upgrade voucher

Discussion in 'Virgin Atlantic | Flying Club' started by Drolmala, Aug 6, 2017.

  1. Drolmala

    Drolmala New Member

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    In a few weeks it will be time to book the first flight for a trip to the US West Coast where I am planning to use a Premium Economy upgrade voucher (from the MBNA credit card). The whole trip will last about 6 weeks, so I won't be able to book the return flight for a month and a half. I am wondering how this works. If I wait until I am able to book the return, I may not get the seats I want for the outgoing flight.

    What to do?
     
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  2. Gagravarr

    Gagravarr Active Member

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    I've always had good experiences ringing up Virgin Atlantic with queries on points redemptions, upgrade vouchers and the like. I'd therefore suggest you just give them a call and ask, they can explain the options and talk you through what can and can't be done!
     
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  3. Barry1984

    Barry1984 Member

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    I've also found the Live Chat on their website to be pretty useful too if you don't fancy sitting on hold on the phone for a while. You get to save the chat transcript so you can keep your chat history.
     
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  4. JoeD

    JoeD Active Member

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    Yes, the live chat can be surprisingly useful. I like Virgin customer service, though that might just be because I'm used to BA and the LCCs most of the time...
     
  5. Drolmala

    Drolmala New Member

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    Just in case anyone else has this question, the answer proved simple. I have two Premium Economy upgrade vouchers from the Virgin Atlantic American Express card, each good for a round-trip upgrade from an Economy reward booking to a Premium Economy booking. It turns out that I can use one voucher for the two outgoing seats and the other voucher for the two return seats, and just book one-way flights each time. It remains to be seen what impact, if any, this will have on the amount of tax and surcharges I pay.
     
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  6. JoeD

    JoeD Active Member

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    Cheers for the update! - let us know what the situation with the taxes/fees ends up being.
     

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