Check your e-mail (Flypass-account-holding) folks: From: firstname.lastname@example.org Subject: Help Us Get to Know You Better and Claim Your Reward We are listening Help us improve and get 10% off Getting to know you better will help us enhance and personalise our guest experience. Take our 5-minute survey and receive a 10% discount on your next flight. Thank you for your valued feedback. The survey was quick. My reward seems to be a generic promotion code for use by the end of the year.