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Dear fellow travellers,
We hope you are staying safe and healthy.
The travel industry has seen some huge setbacks due to the developments around COVID-19. Airlines have lost most of their flights, hotels see empty rooms, people are unable to get home, and no one knows what tomorrow will bring.
For them to understand your needs as a traveller in this matter, together we can give them insights on how to best react and manage your expectations. Please fill out this survey (only takes 3 minutes) and help us help them, to help you.
TRAVEL & COVID-19 SURVEY
The survey investigates various parameters such as individual travel profile and the extent to which the COVID-19 crisis and the measures taken around it are affected by this. Also queried in this survey, is your personal requirements for hotels and airlines to deal with things such as refunding tickets or reservations and obtaining elite status. Some airlines and hotels have already responded to this.
In the next step, we’d like to find out what you have planned in terms of travel after the crisis. For example, do you book a cancelled trip again or do you stay at home a little longer? We also ask for your assessment of the best way for customer loyalty programmes to support their members in the current situation.
You can see why this information is incredibly important for airlines, hotels and other travel business. By giving them insights into your needs as a customer, we can actively assist the travel industry to recover from the crisis.
Once the results are in, we will share the full report with you.
Please feel free to share the survey through your own channels too, as the more answers we have, the more useful the results.
Thank you – Team InsideFlyer
DISCLAIMER: we will not obtain or save any sort of personal data through this survey.
I had two long haul vacations planned this year, well, actually 3 if you include my 2 weeks in Shanghai and Hanoi this week, that I cancelled at the beginning of the China crisis. Then, I cashed in that fare 300,000 BA Avios, and 300,000 Bonvoy and HH points, and rebooked SFO/LAS also for this week, until that flight is cancelled. I still have a 2 wks vacation booked for Barbados in July, fingers crossed. I travel every week for work, mainly Milan/Dresden/Paris/Edinburgh. As soon as the UK Lockdown ceases, and I can get to any of these places I’ll be away every week, so I’ll need airlines and hotels from day 1. I usually travel Star alliance, and stay in Marriott or Hilton (Lifetime premium member in both) so I’m not worried about maintaining status, I’ve got that already, but I do need them to provide a full service.