Tonight, I'm in a hotel near work's main office, which is quite some distance from home (hence the need for a hotel!). It's somewhere I stay moderately often, so I have a good idea of what it ought to be like! A couple of weeks ago, I was upgraded to a slightly larger room, but one of the wall lights was broken. In the day, it's a pretty bright room, so I can see how housekeeping might not have noticed. Reported it to reception, who offered to move me to another room or bring up another light (no maintenance at night). I didn't need either, so declined, and was fine with that. Today, I've got a different room, with two minor problems - desk light won't turn on, and shower door won't close properly (but you can only see why when you're in the shower, not outside). Reported to reception, who again offered to move me, but by then I'd unpacked + it's not a major issue. As I had two issues today, they comp'd me a nice large drink at the bar to go with dinner I'm back here in a few weeks, and I'd pretty much bet that if I got one of those two rooms again, everything would be fixed, as it seems like it's somewhere that cares about these issues. Last year I got a room elsewhere with no working internet, and a window that didn't close properly in winter! That one I asked to move, but didn't get anything else (but they got a kicking in the post-checkout guest survey....) Last year I also had a stay with about 4 different minor things wrong in the room. I suggested they might want to throw me some extra points in their loyalty program, instead they offered me a free night for another time at the same hotel, which I ended up using on a weekend for a mini-break, so not all bad. I do sometimes have issues with hotels which don't understand the difference between leisure stays and work-funded stays. For me, on a leisure stay where I'm paying, discounts are good. For me, for a work-funded stay where I've hit minor problems, a free drink (which I might otherwise pay myself) is nice, for more major things I'd probably rather points (since I won't really see much benefit if work gets a discount!). How do other people feel about hotels trying to make good on problems? What's your personal threshold for when something stops being a "when you've a minute you might want to fix", and starts being an actual problem worthy of resolution? What do you prefer to get for major problems?