Amex MR to KrisFlyer - Incorrect Membership Number Given to Amex

Discussion in 'Others' started by tristar82, Sep 12, 2018.

  1. tristar82

    tristar82 New Member

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    Anyone had any experience transferring AMEX (UK) Membership Rewards to KrisFlyer Miles?

    I did it this morning but stupidly gave the wrong FrisFlyer membership number (belonging to another family member with same last name).

    I called them within 10 mins and they said the 'back office' staff may be able to help... So now I just have to sit tight. Surely it would fail on validation (as first name and DOB) and not just automatically go through, so they can amend it with my correct KrisFlyer number (provided on the phone).

    Isn't this a big flaw in their system if it does go through?!?
     
  2. Darren0291

    Darren0291 Member

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    i know its possible to transfer amex points to another person's air miles account in the US....for the UK, it would deff fail with BA, i assume it would with the others aswell
     
  3. tristar82

    tristar82 New Member

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    The points went through to the incorrect account overnight. Called AMEX and they said nothing they can do and to take it up with KF directly. Called and very helpful lady on phone told me to email supporting evidence (i.e. passport, statement and email confirmation of the transfer request) so they can fix the situation.. Fingers crossed it's a quick fix.... (But silly there there isn't data matching! And even sillier that I made the stupid mistake in the first place!!!)
     
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  4. JoeD

    JoeD Well-Known Member

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    Cheers for the update tristar!

    Definitely a bit concerning that there isn't some sort of data matching and that Amex just washed their hands of it.

    Admittedly, the mistake in this case was yours, but I wonder if the response would've been different if the agent on the phone had misheard the membership number.

    Good that SIA are being helpful though - fingers crossed it all works out!
     
  5. nikogucci

    nikogucci New Member

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    Hi Tristar, I'm interested to know if it went through in the end?
     
  6. tcz8127

    tcz8127 Member

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    Interesting - we tried to transfer Amex points from my wife's account to my Hilton Honors and it was declined by Amex as they said the full name on accounts had to match.

    As a side note, you can transfer points between Hilton accounts, so we just set one up in her name transferred from Amex and then sent them to mine.
     

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