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An open question for a Sunday afternoon – is the Kiwi Missed Connection Guarantee any good?
What are you babbling about?
Like many other sites these days, when you search for flights Kiwi shows options that include connecting from a flight with one airline to another with a completely different airline.
So, say for example you want to fly to Astana in Kazakhstan (why not!), Kiwi might suggest flying with Ryanair from London to Budapest and then from Budapest to Astana with Wizzair.
Booking flights in this way can potentially save you a lot of money, but the risk is that if the first flight is cancelled or delayed and you miss the connection, you’re in a bit of a pickle.
Kiwi’s Guarantee claims to address that risk:
The decision of whether you want a full refund or an alternative flight is up to you when there are less than 2 days before departure, otherwise Kiwi chooses. The terms (Article 4, Scenario B, i) state that the alternative flight option is limited to twice the value of your original flight.
The Guarantee also covers the cost of transportation to another airport (up to 100 Euros) if required, overnight accommodation if delayed for 8+ hours, and up to 10 Euros for food/drinks if delayed for 4+ hours.
In order for the Guarantee to apply you need to meet the following conditions:
- Respond within 24 hours to any offers from Kiwi.
- Don’t make any flight changes without Kiwi’s approval.
- If Kiwi agree that you should buy a flight that’s not available online, you need to send them an email with proof of payment within 14 days.
I haven’t booked anything with Kiwi yet, but given my usual luck with cancellations and delays the Guarantee is definitely something that interests me.
Have any readers tried Kiwi and tested how the Guarantee works in practice? Let me know in the comments!