Is the Kiwi Missed Connection Guarantee Any Good?

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An open question for a Sunday afternoon – is the Kiwi Missed Connection Guarantee any good?

I’ve noticed flight booking site Kiwi coming up more and more frequently in my searches recently and it heavily promotes a very interesting looking unique feature – the Missed Connection Guarantee.

What are you babbling about?

Like many other sites these days, when you search for flights Kiwi shows options that include connecting from a flight with one airline to another with a completely different airline.

So, say for example you want to fly to Astana in Kazakhstan (why not!), Kiwi might suggest flying with Ryanair from London to Budapest and then from Budapest to Astana with Wizzair.

Booking flights in this way can potentially save you a lot of money, but the risk is that if the first flight is cancelled or delayed and you miss the connection, you’re in a bit of a pickle.

Kiwi’s Guarantee claims to address that risk:

The decision of whether you want a full refund or an alternative flight is up to you when there are less than 2 days before departure, otherwise Kiwi chooses. The terms (Article 4, Scenario B, i) state that the alternative flight option is limited to twice the value of your original flight.

The Guarantee also covers the cost of transportation to another airport (up to 100 Euros) if required, overnight accommodation if delayed for 8+ hours, and up to 10 Euros for food/drinks if delayed for 4+ hours.

In order for the Guarantee to apply you need to meet the following conditions:

  • Respond within 24 hours to any offers from Kiwi.
  • Don’t make any flight changes without Kiwi’s approval.
  • If Kiwi agree that you should buy a flight that’s not available online, you need to send them an email with proof of payment within 14 days.

Bottom line

I haven’t booked anything with Kiwi yet, but given my usual luck with cancellations and delays the Guarantee is definitely something that interests me.

Have any readers tried Kiwi and tested how the Guarantee works in practice? Let me know in the comments!

Comments

  1. GnarlyOldGoatDude says

    I’ll be slightly more reticent about using Kiwi next time, as I’ve just had a slightly strange and expensive experience.

    I booked tickets from Brussels to Malta (Eurotunnel + Brussels flights being much cheaper than UK originating flights during half term week). I received an e-mail, in german stating that they required additional information on my credit card. I had to call multiple times as their Indian call centre operates over very poor quality lines, and I lost the connection twice (once my fault, once theirs). The number given to call was in Germany (presumably as the nearest place to Belgium?) Eventually I got through their questions, although it did mean that I had to stay up until 3am to make it happen (long holds + cut-offs). Eventually my additional bill for giving them the same information that I added on the original booking was a £30 phone bill. The final time, I found a local UK number!

    • Joe Deeney says

      Hmmm – not quite as easy in reality then perhaps as the whole “24/7 customer service” thing the website makes out. Was it still the rubbish call centre even using the Uk number?

  2. Craig Sowerby says

    If you booked a Ryanair flight for a tenner, you are hardly going to get to Astana for 20 quid at the last minute. Looks an awful lot like one of those insurance policies that are so full of fine print that it is worthless.

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