Marriott Extends Cancellation Policy For New Bookings

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Marriott has updated its flexible cancellation policy. It now applies to stays due to take place before 31st December 2020.

For all Marriott International hotels worldwide, we are extending our flexible reservation policies as follows:

    • In general, for guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.

    • For guests with reservations made on or after July 6, 2020, for arrival dates through December 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates and other limited exclusions* will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

    • For guests making new reservations for arrival dates on or after December 31, 2020, individual hotel cancellation policies in place at the time of reservation will apply.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

*Important Information:

  • Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

  • Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.

  • Design Hotels and Homes & Villas by Marriott International (HVMI) are excluded from this policy. HVMI-specific cancellation guidance is available here Opens in a new tab.

  • Marriott Vacations Worldwide (e.g., Marriott, Sheraton and Westin Vacation Ownership resorts) is included in this policy for transient reservations only. For owner occupancy reservations, or if you received a rental cancellation notice, please visit Opens in a new tab.

  • For group organizer questions on terms or conditions of group contacts, please contact the hotel.

Bottom line

Expect to see similar extensions from Hilton, IHG, etc, later today. Their existing flexible cancellation policies were generally slated to end yesterday (30th September), so they may even have been updated overnight. People clearly still need reassurance to make a booking.

It really would be better for guests if these extensions were done on a rolling monthly basis, rather than waiting until the ‘cliff edge’.

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