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While it is now back, the loss of Hilton from the cashback sites such as TopCashback and Quidco led to many of us looking at a variety of alternatives.
The consensus seemed to be that with a typical rate of around 6 Avios per £1 (sometimes extending to 8 per £1), the best option was booking Hilton stays via the Avios eStore.
However, while on paper this is a good (and very probably the best) deal, that’s unfortunately not the case in practice.
The sad reality is that it takes an absolute eternity for the Avios you earn with Hilton via Avios eStore to post.
I racked up some spend in June and July 2017:
These points posted on 1 February 2018, 8 months later.
In addition, I currently have thousands of Avios due from the Avios eStore, dating back to October 2017 – over 4 months ago – with no sign of them posting:
What should happen
Avios expressly state that you should have to wait no more than 120 days after your stay to receive the points:
Ultimately, this is simply not good enough.
I fully understand that Hilton may take a while to pay commissions on stays. However, 8 months? It’s not good enough, and if these kind of timescales are the norm (which they are), Avios need to make it clear. Saying that the points will be with you in no more than 120 days and then consistently making you wait months more than that is not acceptable.
I’m not alone here. Have a look at these comments from beneath this article I wrote back in January:
Calming me down
Ok, so the Avios get there in the end, but 8 months? It’s ridiculous.
The Avios eStore needs to accept that the posting time for Hilton points is pretty much always way longer than the 120 days they claim, and either make that very clear to purchasers, or follow the matter up with Hilton (or any intermediary they deal with) to ensure the matter is addressed and points post in a much more reasonable time.
Only then will I reaffirm my assertion that Avios are the best value rebate option for Hilton stays. Which, subject to the rather hefty caveat above, they of course are.
Disagree? If you have had a seamless “120 day max” experience with the Avios eStore and Hilton Honors, feel free to defend them below.