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Back in January, IHG (InterContinental Hotels Group, the brand behind Crowne Plaza / Hotel Indigo / Holiday Inn etc) ran one of their now-common “Accelerate” promotions. This offered personalised targets, with potentially large numbers of bonus points, for stays from January through until the 15th of April.
We’re now 6 weeks from the end of that promotion. Under IHG’s somewhat annoying rules, you have to wait for 6 weeks after the end until they’ll entertain claims for missing points from it caused by their own shonky IT systems. That day has passed, so check and claim!
As an aside, IHG have brought back Accelerate for the Spring/Summer too, for more details see our post here from last month
To see what your offers were, and which ones IHG’s dodgy IT systems felt you had achieved, you need to head to www.ihg.com/content/gb/en/offers/q1accelerate2017/registration and login. You need to do that soon, before they take down the old site! On logging in, you should see something like this:
and then details for all your offers, such as like this:
In my case, I had done 3 qualifying stays booked with the app during the promotion period. However, one (the first!) hadn’t properly tracked for the App part, even though it had for the others. I contacted IHG customer services about this (never a fun, and rarely an effective process), an much as expected they fobbed me off claiming that the points would be a long a bit later. After chasing up, they then pulled out the T&C, then told me to get lost until 6 weeks had passed since the end of the offer.
Unsurprisingly, nothing changed in the mean time, and today is 6 weeks from the end. My stay hadn’t been updated, the points hadn’t been given, and the bonus for completing enough targets hadn’t either. So, another email off to their customer “services” team at firstname.lastname@example.org, hopefully they’ll now sort it!
So, if you took part in the Q1 IHG Accelerate promotion, check your accounts and promotion dashboard today! And if, like me, you’re missing points, drop an email to email@example.com to get the missing points granted, as we’re now more than the magic 6 weeks since the promotion ended.
Otherwise, don’t forget that there’s another Accelerate promotion running for the spring summer that you should sign up for! Full details and signup links are in our post on the promotion