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InsideFlyer has just spent an absolutely fascinating day with the British Airways top team, including Chairman and CEO, Alex Cruz.
We will be sharing the highlights (and maybe some hot gossip!) over the next couple of days, including the lowdown on what the plans are for the future of Club World (long-haul Business Class), and the unveiling of ‘The First Wing’ at Heathrow Terminal 5.
If you have any questions – just let us know in the comments!
Here’s what the day involved:
10.15am: Arrive at Gatwick premium check-in for flight BA9244.
11am: Arrive in the new British Airways Gatwick lounge for an early lunch and viewing of the new space
11.45am: A few words of welcome from Alex Cruz, British Airways’ chairman and CEO
12 noon: Board flight BA2944
12.30pm: Flight departs
During the flight We’ll be introducing you to our proposed new Club World service style and catering, which is currently being trialled, before we launch the final version later this year
Alex Cruz will give a full speech, detailing the upcoming investments British Airways is making to its customer experience
Full Q&A session – feel free to ask any questions you may have of the CEO
4pm: Arrive at Heathrow Terminal 5
4.15pm: Champagne reception at Terminal 5 arrivals lounge
4.45pm: Tours through First Wing in small groups before arriving on the Concorde Room terrace
5.15pm:Closing remarks from Alex Cruz
To whet your appetite for the rest of the trip, we took some snaps of the new Club and First Lounges at Gatwick Airport (where today’s festivities began):
Obviously, there was a spot of lunch and some champagne before boarding the special charter flight to Heathrow!
See you onboard for the next installment!