lloyds

I am planning a trip to LA and wanted to use my Llyods upgrade voucher. Unfortunately, there is no availability at the moment and the closest airport with availability is San Jose (not too bad as it is on a 787). If i book the flight to San Jose and then nearer the time availability comes up...

Has anyone heard about the problems Lloyds seem to be experiencing with adding the points to new accounts? My husband has an account for which no points have been posted in the last four months, nor the upgrade voucher added to the account and having raised it first in January he is now being...