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Hilton has introduced some genuinely useful new policies in light of the ongoing coronavirus situation – including making ‘non-cancellable’ bookings refundable until the end of April.
Here are the details:
“Existing Reservations. All reservations – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.”
In addition, Hilton is also introducing some changes regarding points expiry and elite status:
“We will pause the expiration of all points scheduled to expire between now and May 31, 2020.
We will make updates to the requirements for earning tier status for 2021. Since the situation is still evolving, it is too early to make and announce specific changes. We are committed to sharing details as soon as possible.”
It is good to see Hilton introducing this flexibility, which should help guests make responsible choices about whether to travel without having to worry about the financial aspect.