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Norwegian CEO Bjørn Kjos released a video today explaining a little bit about how the grounding of the Boeing 737 MAX is impacting the airline and the work that is going into rebooking passengers, stating that,
“First and foremost, I would like to apologise to our customers who are affected by the temporary grounding of our 737 MAX aircraft. Now our first priority is to look after our customers in the best possible way. Our colleagues in Norwegian are working tirelessly to find solutions for passengers who have been affected.”
You can watch the video below:
“In response to the instruction by the European aviation regulatory bodies to suspend operations of the Boeing 737 MAX, Norwegian will temporarily deploy a Boeing 787-9 Dreamliner to operate US flights from Dublin Airport to support affected customers.
Norwegian is continuing to minimise inconvenience caused by the temporary grounding of the Boeing 737 MAX by providing customers with SMS and web updates and care and assistance while re-routing passengers within its network.
Customers booked on affected transatlantic routes to and from Ireland serviced by the 737 MAX will be rebooked onto flights using the 787-9 Dreamliner. The 787 Dreamliner, registered G-CKWF with Charles Lindbergh on the aircraft tail, will operate the Dublin-New York Stewart (SWF) route daily.
The first flight will be operated today on flight D81763 from Dublin Airport to New York Stewart International Airport (SWF) at 15:20 local time. Arrangements are being made to accommodate passengers booked to travel from Dublin to Stewart and Providence on the new Dreamliner service with plans to bus passengers to Providence upon arrival in New York.
Norwegian will position the 787-9 Dreamliner aircraft and crew from London Gatwick to Dublin Airport this afternoon at 13:30 local time.
The Boeing 787-9 Dreamliner has 338 seats configured with a Premium cabin offering 56 seats and 282 seats in economy.
We would like to apologise to affected customers and we remain committed to ensuring that customers can continue to travel on Norwegian’s network.
Last remark struck me as a little unprofessional to be honest. But then, it is Norwegian; hardly a bastion of sophistication.