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The latest Which? survey of airlines has ranked British Airways (joint) bottom of the pile for long haul flying.

What’s the problem with BA?

“British Airways’ customer score of 62% for long-haul and 57% for short-haul is very similar to the scores it’s had in previous years. 

It’s better than the 50% (long-haul) and 52% (short-haul) that it got in 2018. The problem is that other airlines are now rated more highly than BA. The best airlines in our survey get scores of 80%.

BA is rated not just below the best carriers such as Jet2, Norwegian and SAS for short-haul, and Singapore, Etihad and Emirates for long-haul, it’s also below easyJet, Tui and US airlines such as American and United.

For short-haul, boarding, seat comfort and food and drink are all rated just two stars.”

Source: Which?

Bottom line

It’s interesting that BA is actually getting better scores than it did a few years ago, but is still rated as one of the worst. While it’s certainly no Singapore Airlines (which got a score of 81% for long haul), coming last feels a little harsh.

Maybe…