Emirates Updates Its Rebooking Policy – What’s New?

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Emirates is reacting again to the still unpredictable global COVID-19 situation and the associated travel restrictions.

Emirates tickets are valid for 36 months

Customers holding tickets issued before 30 September 2020 for travel before 31 December 2021, can now rebook to travel anytime within 36 months, an extension of 12 months from the previous policy.

Those holding tickets issued after 01 October 2020 for travel before 31 December 2021, can utilise their tickets anytime within 24 months.

Fees for reissuing any ticket will be waived, and vouchers or unused portions of Emirates tickets may be refunded without penalty.

Customers who hold tickets issued directly by Emirates, whether via emirates.com or the airline’s retail and contact centres, do not have to contact Emirates as the tickets are automatically extended.


Customers who purchased their tickets via a travel agent will need to contact their agent before the expiry date to reissue their tickets.

Travel insurance

Emirates was the first airline to offer global multi-risk travel insurance coverage to all passengers. This free service will now be extended until further notice.

Emirates Skywards Goodwill Policy

Emirates Skywards is extending the Tier Status of its Silver, Gold and Platinum members until 2022.

The validity of any Skywards Miles due to expire since April 2020 has been further extended until 31 August 2021, providing Skywards members with more opportunities to utilise them for an extensive range of flight and partner rewards as well as other privileges.

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