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Yesterday, Norwegian issued an update on the rescue plan the airline had presented. For customers who are still owed money, it did not contain good news, as the message was that Norwegian will not be able to refund all its customers:

“Norwegian has sought to identify solutions to refund a small share of customers with claims from prior to entering the examinership on November 18th, 2020. Approximately 98 percent of refund claims booked directly with Norwegian, were refunded before the commencement of the reconstruction process. Despite discussions with the Examiner and Reconstructor, it has unfortunately proven impossible to allow the reimbursement of the outstanding refund claims to customers due to the principles of the restructuring processes.”

Geir Karlsen, CFO of Norwegian, said: “We have wanted to ensure full refunding of outstanding claims throughout the reconstruction, and we are sorry that this will not be possible

If you paid by credit card, you should still be ok

If you are one of those affected, then you need to check if you have paid with a credit card. In that case, you should be able to get your money back through the credit card company. 

This is why we always encourage readers to pay by credit card, as you are much better protected this way. This applies to many products and services, but particularly travel in the COVID-19 era.

If you used a debit card, it is still worth contacting the issuer to see if they might be able to help.