What Is It Like Flying With Singapore Airlines At The Moment?

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Across Europe, more and more airlines are beginning to start flying with passengers again. Singapore Airlines had their first departure from Copenhagen on Saturday and InsideFlyer Denmark Editor, Henrik Olsen, was there to check it out:

There was already a good atmosphere among the employees at check-in at the airport’s terminal 3. They were delighted that passengers had returned to the airport after a long period of almost standstill.

Singapore Airlines – Check in terminal 3. Photo: Henrik Olsen

I met with Allan Hoffery from Singapore Airlines and said hello to the crew as they arrived at the airport.

The Singapore Airlines crew arrive at the airport from their hotel. Photo: Henrik Olsen

On Friday there were about 8,000 passengers and on Saturday, 4,000 passengers would be expected to travel to or from Copenhagen Airport. That’s obviously a lot lower than busy pre-covid days that had over 100,000 passengers, but a significant increase from the very worst.

There was no rush in the security check. Photo: Henrik Olsen

The airport

Of course, there was also no queue in the passport control. Photo: Henrik Olsen

On the way through to the passport check it was clear that there are still not many passengers at the airport – despite it being a Saturday.

There were not many people in the central square between terminals 2 and 3 at the large Tax Free store, which was also closed. Photo: Henrik Olsen

Singapore Airlines has introduced a range of special measures, including extra cleaning and everyone wearing a face mask as a minimum. As an extra protection, the crew will also wear goggles.

The crew was in a good mood and clearly happy and proud to have customers on board the plane again. It’s been a long 2- 3 months.

Singapore Airlines – Crew ready with protective gear. Photo: Henrik Olsen

We got a brief tour of the plane before boarding to talk a bit with the crew and about flying with guests again.

Watch a video tour of Singapore Airlines Airbus A350

The aircraft on the route is an Airbus A350 and as a passenger you therefore get a new and attractive product no matter what class you are travelling in.

There was no doubt that the passengers on this first flight would have a pretty good ride.

Is the catering the same as before?

Singapore Airlines has chosen to do a catering setup that is quite close to how it was before the corona crisis.

The only real difference for travellers in Economy is that the selection of beverages is initially limited and that a water bottle is provided from the beginning.

The food is of the same high quality and the main meal on this trip to Singapore was either a chicken fillet with pasta or Asian pork belly with a tamarind sauce, rice and vegetables.

Service has been changed though, with all meals served on trays for all classes. This is to reduce the number of contact points and thus reduce the risk of infection spreading.

Boarding and departure

Boarding was pretty fast, as there are of course not many people going to Singapore. Singapore does not yet allow transit passengers and thus only allows citizens and people with special visas can access to the country.

Boarding went fast. Photo: Henrik Olsen

So after a quick boarding, it was time for departure and push back. The flight departed roughly according to the timetable.

As an added safety, all passengers were provided with a Personal Care Kit. It consisted of wet wipes with cleansing effect, hand spray and an extra face mask. The extra mask helps ensure that the risk of infection is not increased during the last part of the trip. This is because a face covering loses its effect over time due to moisture.

Everyone was given a Singapore Airlines Care Kit. Photo: Henrik Olsen

Comments

  1. Brian says

    It nice to see a quality Airline acting sensibly through this covid crisis. Staff that are welcoming and wear appropriate mouth and eye-protection. they actually look like airline staff.
    Qatar airways has decide in full hazmat suits which makes the customer feel like a disease-ridden, dirt-bag.

    Hopefully, Airlines will refresh cabin air on every flight. Something which they claimed to do, but rarely did.
    Singapore Airline is certainly re-taking customers seriously.

    “Service has been changed though, with all meals served on trays for all classes.”,
    Great. The sort of etiquette that airline used to use, but dropped to save a few cents.

    Hopefully the standards of flying and onboard customer relationship will improve further.

    Well Done Singapore Airlines

    • Joe Deeney says

      Aye, looks like a decent compromise – as you would probably expect from SIA. It’s a cliche, but I’ve only ever had good flights with them.

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